Customer help
Frequently Asked Questions
Straightforward answers about orders, products, delivery, returns and customer support.
Find quick answers about DirectBuyIn, product information, delivery, tracking, returns and customer support. For a question about a specific order, contact us with the order number.
What is DirectBuyIn?
DirectBuyIn is an online health, beauty, wellness and everyday-essentials store operated by Evolve Tech. The store is designed to make global products easier to discover in India through clear categories, information and customer support.
Who operates the store?
DirectBuyIn is operated by Evolve Tech, GSTIN 36AAJFE9544N1ZQ, at 1024, Hitech City, Hyderabad, Telangana – 500081, India. The same business information appears on our About, Contact and footer sections.
Does DirectBuyIn sell genuine products?
We focus on sourcing genuine products through suppliers and established channels that we consider appropriate for the catalogue. Product packaging can vary by market or manufacturing run. Read more on our Authenticity & Sourcing page.
Is DirectBuyIn an authorised retailer for every listed brand?
No such relationship should be assumed. DirectBuyIn is an independent retailer. Unless a page explicitly states otherwise, displaying a brand or product does not imply sponsorship, endorsement, an official partnership or authorised-reseller status.
Where do products ship from?
Products may be available in India or fulfilled from an international warehouse. The delivery estimate depends on availability and destination. See our Shipping Policy for the current details.
How can I track my order?
A tracking link is shared by email or SMS after dispatch. Tracking may take time to show its first movement. You can also review available order information through your account.
Can I change my delivery address?
Contact us within two hours of placing the order. Address changes may not be possible after dispatch. Please check the current Shipping Policy before submitting a request.
Can I cancel an order?
The current Refund and Cancellation Policy states that orders cannot be cancelled after they are placed. Review the complete Refund and Cancellation Policy before ordering.
What should I do if an item arrives damaged, defective or missing?
Contact us promptly on the day of delivery with the order number and clear photographs or video of the item and packaging. Eligibility, verification and resolution are governed by the Refund and Cancellation Policy.
Can you tell me whether a product is medically suitable for me?
We can help locate product information, but we do not provide medical diagnosis or personalised medical advice. Read the delivered product label and consult a qualified healthcare professional about suitability, interactions, allergies, pregnancy, nursing or a medical condition.
How can I contact customer care?
Email directbuyin@gmail.com, call or WhatsApp +91 91218 61744, or use the form on our Contact page.